FAQs
Product Info
HOW LONG IS MY ACCURIST WATCH GUARANTEED FOR?
All Accurist watches come with a standard guarantee against manufacturing defects for a period of two years. We also offer a free five year guarantee, from date of purchase, to find out more about our extended guarantee click here.
IS THE ACCURIST WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
Accurist does not guarantee batteries, straps or bracelets.
WHERE DO I SEND MY ACCURIST WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
Please return your watch, without the watch roll, with a brief note to explain the problem, proof of purchase and your contact details to the following address:
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you have a unique five year guarantee code, please also provide this code in the note.
Please note, our workshop will be closed for the Christmas period from 23/12/2024 to 2/1/2014. To ensure guaranteed delivery before Christmas, please arrange for your watch to be serviced by 16/12/2024.
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you have a unique five year guarantee code, please also provide this code in the note.
Please note, our workshop will be closed for the Christmas period from 23/12/2024 to 2/1/2014. To ensure guaranteed delivery before Christmas, please arrange for your watch to be serviced by 16/12/2024.
MY ACCURIST WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
Please return your watch, without the watch roll, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.
If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.
If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.
MY ACCURIST WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
Please return your watch to Time Products in the UK, without the watch roll, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you have a unique five year guarantee code, please provide this code in the note.
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
If you have a unique five year guarantee code, please provide this code in the note.
THE BRACELET ON MY ACCURIST WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
Download the Accurist Bracelet Gauge PDF to establish what type of bracelet your watch has. If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.
Other types of bracelet will require specialist tools to adjust and Accurist offer a free of charge service to do this.
To use this service, download the Accurist Bracelet Gauge PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
Other types of bracelet will require specialist tools to adjust and Accurist offer a free of charge service to do this.
To use this service, download the Accurist Bracelet Gauge PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Accurist Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
HOW DO I KNOW IF MY ACCURIST WATCH IS WATER RESISTANT?
REVIEW
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
WHAT DO THE WATER RESISTANT MARKINGS MEAN?
30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
HOW CAN I IDENTIFY MY ACCURIST WATCH?
Most Accurist watches have a four digit model number on the case back, generally, starting with a “7".
WHAT SHOULD I DO IF I RECEIVE A FAULTY ACCURIST WATCH?
We are very sorry if you receive a watch that is faulty. If this happens, please fill in the table on the delivery note with an explanation of the fault. Place your order back into its original packaging with the invoice slip inside.
Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown.
HOW LONG WILL IT TAKE TO REPAIR MY ACCURIST WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at customerservice@accurist.com.
Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown.
HOW LONG WILL IT TAKE TO REPAIR MY ACCURIST WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at customerservice@accurist.com.
WHERE CAN I FIND INSTRUCTIONS FOR MY WATCH IF THE MODEL IS NO LONGER ON THE WEBSITE?
If your watch model is no longer on the website, you can still find the instuction manual for your watch by typing your model number into the search bar on our Instruction Manuals page.
Orders
CAN I TRACK MY ORDER?
Yes, you can track your Accurist order! When we send you an email confirming that your order has been dispatched, you will also receive an email from your courier to track your order.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, we cannot make changes to your Accurist order once it has been placed.
CAN I CANCEL MY ORDER?
Unfortunately, we cannot offer cancellations once your Accurist order has been placed.
Returns/exchanges
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ITEM IN THE SPECIFIED TIME?
If you haven't received your Accurist order in the specified time then please get in touch. Please email us at customerservice@accurist.com.
WHAT SHOULD I DO IF I RECEIVE THE INCORRECT ORDER?
We are very sorry if you receive the incorrect Accurist order. If this happens, please email us at customerservice@accurist.com.
WHAT SHOULD I DO IF I AM MISSING AN ITEM IN MY ORDER?
Are you missing an item with your Accurist order? Please email us at customerservice@accurist.com.
HOW DO I MAKE A RETURN?
UK Returns
Orders can be returned within 28 working days from delivery. Returns on UK Mainland orders are free. This excludes Northern Ireland and other excluded non Mainland UK postcodes. Click here to learn more.
If you wish to return an order within this time period, the product must be unworn and in its original condition. We do not accept returns on any products that are engraved. Furthermore, if you have received any additional products with your purchase this too must be returned in its original condition. Should you wish to return a gift set that includes earrings, you may only return these within the 28 working day period if the seal is unbroken on the earring package.
For orders despatched via Royal Mail
If you would like to make a return, fill in the table on the delivery note with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@accurist.com.
International Returns Unfortunately we don’t offer a free international returns service and the cost of returning your purchase to us must be covered.
Orders can be returned within 28 working days from delivery. If you wish to return an order within this time period, the product must be unworn and in its original condition. We do not accept returns on any products that are engraved. Furthermore, if you have received any additional products with your purchase this too must be returned in its original condition.
Should you wish to return a gift set that includes earrings, you may only return these within the 28 working day period if the seal is unbroken on the earring package. Please remember to fill out the reason for returning on the original invoice and place this in the package with the product you are returning.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@accurist.com.
If you wish to return an order within this time period, the product must be unworn and in its original condition. We do not accept returns on any products that are engraved. Furthermore, if you have received any additional products with your purchase this too must be returned in its original condition. Should you wish to return a gift set that includes earrings, you may only return these within the 28 working day period if the seal is unbroken on the earring package.
For orders despatched via Royal Mail
For orders delivered through Royal Mail, please visit our returns portal and enter your order number and postcode to locate your order. Select the faulty item and select the reason ‘exchange’. Press ‘submit request’ and then your label will be ready to print.
Simply then print your returns label, stick it on your package and then drop your return off at your nearest Post office location. You will be updated on the status of your return via email or text.
Once we have received your return, it will take around 14 working days for us to repair your watch and send it back to you. However, at particular times during the year, our repairs team may be very busy. If after 14 working days, you have still not received your repaired watch, please contact customerservice@accurist.com to find out the status of your repair.
For orders despatched via DPD
For orders despatched via DPD
If you would like to make a return, fill in the table on the delivery note with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to https://returns.dpd.co.uk/time-products-uk-ltd/GB/home. Please complete the returns form and print your returns label and stick it on your package and then drop your return off at your nearest Dropoff point. If you are not sure where your nearest Dropoff point is, please click on 'Find my local Dropoff shop' tab in the DPD returns portal, enter your postcode and your nearest locations will be shown. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@accurist.com.
When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’. Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Tax & duty charges are non-refundable.
Return your item(s) to the address below:
Time Products (UK) Ltd
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Orders can be returned within 28 working days from delivery. If you wish to return an order within this time period, the product must be unworn and in its original condition. We do not accept returns on any products that are engraved. Furthermore, if you have received any additional products with your purchase this too must be returned in its original condition.
Should you wish to return a gift set that includes earrings, you may only return these within the 28 working day period if the seal is unbroken on the earring package. Please remember to fill out the reason for returning on the original invoice and place this in the package with the product you are returning.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@accurist.com.
CAN I RETURN AN ENGRAVED PRODUCT?
We do not currently offer returns on engraved products.
DO YOU OFFER EXCHANGES?
Unfortunately, we do not offer exchanges at Accurist.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
DO I HAVE TO PAY TO RETURN MY ACCURIST WATCH?
For UK orders, all returns are free of charge.
For international orders, unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered.
When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’. Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Tax & duty charges are non-refundable.
Return your item(s) to the address below: Time Products (UK) Ltd
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
For international orders, unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered.
When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’. Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Tax & duty charges are non-refundable.
Return your item(s) to the address below: Time Products (UK) Ltd
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
HOW LONG DO I HAVE TO MAKE A RETURN?
All customers will have 28 days from receipt of goods to make their return.
HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I HAVE RETURNED MY ORDER?
From the date we receive your watch, this will take up to 14 working days. We will email you to confirm we have made the refund.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
If you have returned your Accurist watch and 14 working days have passed, you should have received your money back. However, if this is not the case then please get in touch. Please email us at customerservice@accurist.com.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Please email us at customerservice@accurist.com.
Deliveries
HOW LONG DOES DELIVERY TAKE?
Standard delivery to UK Mainland will take 3-5 working days to arrive. *Exclusions apply.
International orders will take 7-10 working days to arrive.
International orders will take 7-10 working days to arrive.
WHERE DO YOU DELIVER TO?
We deliver to anywhere in mainland UK. *Exclusions apply.
We also deliver to select international countries, which can be found in our delivery & returns page.
We also deliver to select international countries, which can be found in our delivery & returns page.
HOW MUCH DOES DELIVERY COST?
Standard delivery is free to UK Mainland postcodes.
For international delivery costs, please visit our delivery & returns page to find out more.
For international delivery costs, please visit our delivery & returns page to find out more.
Accurist X Sarah Alexander Gift Sets
WHAT MATERIAL IS SARAH ALEXANDER JEWELLERY MADE FROM?
All Sarah Alexander jewellery featured in the Accurist X Sarah Alexander gift sets are made from the highest quality 925 Sterling Silver. Solid Sterling Silver is highly durable and is the perfect choice for designing jewellery and everyday wear.
WHAT IS 14ct GOLD VERMEIL PLATING?
Vermeil plating is Gold plated onto solid 925 grade Silver. This needs to be a thick layer of plating so the Gold needs to be 14k in purity or higher.
WHAT IS 14ct ROSE GOLD PLATING?
This is the same process as with Gold Vermeil but using 14k Rose Gold over Sterling Silver instead of yellow Gold.
WHAT IS RHODIUM PLATING?
Rhodium is the most expensive of all the precious metals, including Gold, due to its rarity as part of the Platinum family of metals. Rhodium is highly resistant to scratching and tarnishing. Sarah Alexander use Rhodium plating over 925 Silver for high shine and a darker Silver effect.
GEMSTONES AND PRECIOUS METALS.
Sarah Alexander proudly works with genuine minerals. All gemstone designs are crafted in India where the studio specialises in hand cutting semi-precious stones and setting them by hand. Sarah Alexander also works hard through their partnerships and sourcing around the world to ensure ethical materials are used. All gemstones in Sarah Alexander Jewellery are sourced from reputable partners who have undergone Smeta Audits to ensure safe working conditions, best practises and fair wages.
CAN I RETURN MY GIFT SET?
Orders can be returned within 28 working days from delivery. If you wish to return an order within this time period, the product must be unworn and in its original condition. If you would like more information on our returns policy please visit our Delivery & Returns page.
If you wish to return a gift set that includes earrings, the earrings cannot be returned if the protective seal has been broken for hygiene reasons. If your earrings are faulty or there is another problem, please return with the protective seal intact. If you would like more information on this matter, please contact our customer service team.
If you wish to return a gift set that includes earrings, the earrings cannot be returned if the protective seal has been broken for hygiene reasons. If your earrings are faulty or there is another problem, please return with the protective seal intact. If you would like more information on this matter, please contact our customer service team.
WHAT IF I RECEIVE A FAULTY ITEM?
If you receive a faulty item, please contact our customer services team via the form Contact Us page and include your order number and an image or video of the fault.
IS MY GIFT SET COVERED UNDER THE ACCURIST 5 YEAR EXTENDED GUARANTEE?
Only your Accurist watch is covered by Accurist's extended 5 year guarantee. If you wish to register your watch for the extended guarantee, click here. The 5 year extended guarantee is not applicable to Sarah Alexander jewellery. All Sarah Alexander jewellery goes through rigorous quality testing and control process to ensure it is of the highest quality but is not guaranteed by Accurist.
HOW TO CARE FOR YOUR SARAH ALEXANDER JEWELLERY.
The most effective way to preserve your jewellery is to store it in the provided pouch and to avoid storing jewellery mixed together in a box as this can cause scratching of the plating and dulling of the high shine finish. For more information about caring for your jewellery please visit the Sarah Alexander website here.
CAN I WEAR SARAH ALEXANDER JEWELLERY IN THE SHOWER?
Avoid contact with any cleaning products or chemicals, remove jewellery before showering or bathing as it can affect the metals and do not swim in pools or sea whilst wearing the jewellery as the chlorine and other substances can cause tarnishing.
HOW CAN I BEST STORE MY SARAH ALEXANDER JEWELLERY?
Sarah Alexander recommends that you store your jewellery in the original pouch provided. This will stop the plating from getting scratched, chains from getting tangled or tarnishing of the jewellery. If you live in a humid climate, it is also recommended that you keep your jewellery in the original plastic bag inside the pouch to protect it from the humid air.
HOW CAN I CLEAN MY SARAH ALEXANDER JEWELLERY?
To clean metal only jewellery, it is recommended that you use a microfibre polishing cloth to make your jewellery shine, or if you are looking to remove dirt or tarnishing, Sarah Alexander recommend using Town Talk Silver Polish cloths. Gentle rub to restore your jewellery. Every few years, it is recommended that you deep clean your jewellery. You can do this by using a Silver Dip such as Goddards or Jonelle. Dip your jewellery for a few seconds before rising with clear water and drying with a soft cloth. To clean jewellery containing gemstones, Sarah Alexander recommend using Town Talk Silver Polish cloths with no chemicals added. Do not dip any jewellery with gemstones or pearls. For more information on this process, please visit the Sarah Alexander website here.
ARE THERE TRACES OF NICKEL IN THE JEWELLERY?
Sarah Alexander jewellery is nickel free. There is no nickel used in the production of the jewellery and their studios do not use or store nickel.